Shipping policy
Thank you for shopping with Casa Vaas. We are committed to delivering your bedsheets quickly and safely. Please review our shipping terms below:
1. Shipping Coverage
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We currently deliver across India through trusted courier partners.
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Delivery to remote or non-serviceable areas may not be possible. If so, we will notify you and issue a full refund.
2. Processing Time
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Orders are usually processed within 1–2 business days after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
3. Delivery Time
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Estimated delivery time is 3–7 business days depending on your location.
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Metro cities usually receive deliveries faster, while remote locations may take longer.
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Delivery timelines are estimates and may vary due to courier delays, strikes, holidays, or unforeseen circumstances.
4. Shipping Charges
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Free shipping may be offered on certain products or order values (as mentioned on the product page or during checkout).
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Otherwise, shipping charges will be calculated and displayed at checkout.
5. Order Tracking
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Once your order is shipped, you will receive an email/SMS with the tracking details.
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You can track your order using the provided tracking number on the courier partner’s website.
6. Delays & Responsibility
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We are not responsible for delays caused by courier companies, natural events, or circumstances beyond our control.
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Risk of loss or damage passes to the customer once the order is handed over to the courier.
7. Incorrect Address
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Please ensure your shipping address and contact details are accurate at the time of placing the order.
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We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
8. Contact Us
For any questions about shipping, feel free to reach us at:
Casa Vaas
Email: hello@casavaas.com
Phone: +91 11 4412 6598
