Refund policy
7-Day Easy Returns – No Questions Asked
Our Promise: We see every customer as part of our CasaVaas family. Shopping with us should feel safe, warm, and cared for—just like being at home.
At Casa Vaas, your comfort comes first. If your product doesn’t feel right, you can request a return within 7 days of delivery. We keep the process simple and hassle-free. Just email us at hello@casavaas.com
Damages or Issues
If your order arrives damaged, defective, or incorrect, let us know immediately. We’ll quickly arrange a replacement or full refund.
Exchanges
Prefer another color or design? Return the first item, and once approved, you can place a fresh order.
Refunds
Refunds are processed within a week after your return is received and inspected. Bank timelines may vary slightly.
Non-Returnable Items
To ensure fairness and hygiene, we cannot accept returns for:
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Used, washed, or altered products
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Items without tags or packaging
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Discounted/sale items and gift cards
